FAQ

How Can I Contact You?

To contact us at any time , please visit our contact us page, and we will get back to you as soon as possible.

Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

How can I contact you?


You can reach us via WhatsApp or email, and our support team will assist you quickly.

When will I see results?


Results may vary, but most customers notice improvement within a few weeks of regular use.

Are these products suitable for all hair types?


Yes, our products are suitable for men & women and all hair types.

Are your products original and safe?


Yes, all our products are carefully sourced and quality checked before shipping.

What if I enter wrong address or phone number?


Please contact us immediately. Incorrect details may cause delays or cancellation.

Can I cancel my order?


Yes, you can cancel before shipment by contacting our support team.

What if I’m not available at delivery?


The courier will try again or contact you. Please keep your phone active.

Can I open the parcel before payment?


You can check the package externally, but full opening may not be allowed before payment (depends on courier)

Can I return a used product?


No, used or opened products cannot be returned due to hygiene reasons.

Will my order be confirmed?

Yes, our team may contact you via call or WhatsApp to confirm your order before shipping.

How does Cash on Delivery work?

Place your order → We confirm it → We ship → You pay cash at delivery.

How long does delivery take?

UAE: 1-2 working days
KSA: 2-3 working days
Pakistan: 1-3 working days

Do you deliver to my country?

Yes, we deliver to:

  • UAE 🇦🇪
  • Saudi Arabia 🇸🇦
  • Pakistan 🇵🇰

What payment methods do you accept?

We currently offer Cash on Delivery (COD) — you pay only when you receive your order at your doorstep.

How can I track my order?

Once your order is confirmed, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress. To track your order, please visit our Tracking page

Do you offer warranties on your products?

Yes, we offer warranties on all our electronics products to ensure our customers' peace of mind. Each product comes with a standard manufacturer warranty, and we also provide extended warranty options for additional coverage.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can initiate a return or exchange within 30 days of receiving the product. Please note that certain items, such as personalized or custom-made products, may have specific return guidelines. For Further information about return and exchange, please visit our Refunds and Return Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders. Please check our shipping policy for more details on eligibility and delivery timeframes.

Didn't find what you were looking for? Feel free to contact us at any time.