Processing Time

All orders are processed within 0-1 business days for the UAE and 2-3 business days for KSA after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Times

We offer Free shipping on All Orders!

• Express Shipping: 5-7 business days( For UAE and KSA, orders are shipped within 1-2 days)

International Shipping

We currently ship to the following countries:

• United Arab Emirates (1-2 business days)
• Kingdom of Saudi Arabia (1-2 business days)
• Islamic Republic of Pakistan (1-3 business days)
• Canada (10-15 business days)
• United Kingdom (7-14 business days)
• Australia (10-15 business days)
• New Zealand (7-14 business days)
• United States of America (7-14 Business days)

International shipping rates are calculated at checkout based on destination and package weight.

Tracking Information

Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update in the carrier's system.

Shipping Delays

Please note that shipping may be delayed during peak holiday seasons or due to unforeseen circumstances such as extreme weather events or carrier delays. We appreciate your understanding.

Effective Date: 29-April-2025

Thank you for shopping at Tazah Global's partner store Lunavelle Beauty Store. We strive to provide a seamless shopping experience and want you completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By purchasing on our website, you agree to the terms of this Policy.

Replacement Eligibility:

Product Eligibility

As a responsible company Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged you are eligible for a free replacement.

Timeframe

Lunavelle Beauty Store will cater all complaints landed within 30 days of delivery.

Your request of a replacement within 7 days from the date of delivery will be done free of cost. After 7 days, there will be certain charges for the replacement.

Replacement Process

Initiation

To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….

OPTION A

We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse at the below address:-

Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE

And within 5 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.

OPTION B

We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you a replacement.

Please note that we do not offer a replacement for "change of mind".

Refund

We do not have a refund policy.